Tech who?
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Loading ...For those of you not blessed/cursed by living on UNH campus, Telecommhas offered those of us in the dorms direct PPP lines. They connectto our serial ports and run at a nifty (for the dorms anyways) 38400.Of course, being the brilliant folks they are, they give you a 16 bitversion of winsock (’Lose ‘95 won’t do it’s built in PPP thingthrough a serial port), so you can’t run a lot of software. Imanaged to get the upgraded version for 32 bit connections, so itworks swell now. The problem comes in when I tried to get my linuxbox hooked up.I got the ppp daemon compiled, the script written - everything seemedkeen. The problem started when I tried running it. It connects - Ican resolve host names, etc, but for some reason, data transfersREALLY slow for some things … like telnet. You can’t even telnetTO my machine at all. The weird thing is that ping works fine.My next move after playing with it for a while? Call the help desk! Here’s how it went:(after waiting for about 20 minutes on hold)Supposed Tech: “Hi - how can I help you?”Me: “Hi - I’m trying to hook up my linux box via PPP and I’m runninginto some problems. It works fine under ‘95, but I can’t seem to getit to connect right under linux. I can resolve hostnames and even…”T: “Um, sir - what kind of computer is it?”Me: “IBM compatible. Specifically, an Ambra.”T: “Ok - what happens when you try running Trumpet Winsock?”* Slapping my forehead… *Me: “This is linux. It doesn’t run Trumpet Winsock.”T: “Oh - it’s a DOS program?”* sigh *Me: “No - it’s an operating system. Trumpet runs fine under ‘95.”(Well, after I upgraded to a 32 bit version on my own, anyways)T: “Well, have you tried running this program under ‘95 then?”* aggh!! *Me: “No - it IS an operating system. It doesn’t run under another operating system.”T: “Oh. Ok - so what happens when you try to run Winsock under it?”(murdurous thoughts are beginning to go through my head)After a couple more exchanges back and forth, she finally understandsthat Winsock won’t run under linux for some weird reason.Me: “So, can I get an incident number so I can talk to a tech?”T: “Sure - I just need to get some info from you…”She gets down my name, room number, phone number, computer type and brand, then we get interesting again.T: “Ok - so is this under Windows 3.1 or Windows ‘95?”Me: “Neither - it’s linux.”T: “Which type of Windows does it run under though?”(I’m sharpening my axe now…)Me: “Neither! It runs on it’s own!”T: “Oh!!! Oh! I’m sorry, in that case we can’t help you. We only support Windows 3.1 and Windows ‘95.”Me: “WHAT?!?”T: “Sorry - that’s all we’re currently supporting. Have a nice day.”<Click>So, does anybody know where we hire these people? 
