Recently, I was in a rather bit of a bind, when the worst cable company that I’ve met in 28+ years, Mediacomm decided their own pleasures were more important than the rest of their fucking customers.

The date:
New Years Weekend: 2002
The Problem:
Nearly 25 blocks of users were out of service, when it came to Mediacomm @home, beginning with Friday afternoon, ending with fucking Wednesday evening.

Throughout all of this time, I’d spent countless hours on hold with these fucks (it takes an average of 3 hours on hold just to get through to their technical support staff), twice I was hung up on, because the person I was talking to thought that I should be nice and polite, because after all, I wasn’t out anything major, right?? I don’t fucking think so.

Through this, the problem was supposedly "fixed" 5 times, yet each time, within an hour, or two, guess what. The problem came right back.. Shows what this bunch of jackasses know about networking I guess.. Pretty much fucking NOTHING.

So, what do they do to apologize to their customers?? Nothing, nothing at all. There was no written apology, no calls saying "Hey, we’re sorry, we know we fucked up, blah blah".. They simply expect people to accept a minor reimbursement for the time that was lost offline (that’s not counting the actual inconvenience of all of that). My fucking god, how ridiculous is this company?

I’ve just got one thing to say, then I’ll let it be at this..
If you jackasses handle the transfer from the @home service just as crappily, you’ll be losing one fucking HELL of a lot more customers than you did this last time around.. Get a clue, hire someone that actually knows what they’re doing.